Microsoft CRM 4.0 (Titan)

I attended a Microsoft CRM 4.0 session at Microsoft NZ's offices here in Auckland early last week. The session was presented by Ed Martinez who is one of the Development Managers of the application.

Some of the new features in 4.0 are:
- multi organisation,
- multi currency,
- multi language,
- multi entity grid,
- improved workflow engine (WWF),
- reporting wizard,
- report scheduling wizard,
- web client mail merge,
- duplicate detection.

Unfortunately I am pressed for time so I can't go into further detail on each of the above..