My blog has moved!

Please visit
http://crmdude.wordpress.com/
and update your bookmarks.

Thursday, 6 September 2007

Quick Campaign Bug

A client of mine found a problem with Quick Campaign's in his CRM environment. He was playing with the QC functionality and created a new QC, and then deleted the associated merge Letter/Email without sending it/distributing it. He then could not delete the QC record and got an error message saying that "This record is currently being used by Microsoft CRM and cannot be deleted."

I had to remove the records from the database itself. The QC entity does not have it's own table in the database, instead it is recognised within the system a Bulk Operation Activity. I had to remove it from the following tables:
-
ActivityPartyBase,
- BulkOperationBase,
- ActivityPointerBase.